A one-day course.

Topics covered:

• What is your view of quality?
• Who produces a quality service or product?
• Quality v. Total Quality.
• The price of quality.
• Inspection adds cost.
• Force field analysis to improve goals.
• Fish bone analysis to identify problem areas.
• Process mapping improves work flow.
• Pareto analysis.
• 80 / 20 rule.
• Quality mushroom.
• Internal and external customers.
• The attributes of existing quality companies.
• The effective rules of Brainstorming.

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