A one-day course.

Topics Include:

• Exercise - How does your organisation rate customer care?
• Exceed Customers' Expectations.
• Reception Service Charter
• Telephone Skills
• Quality v. total quality issues.
• The costs of losing customers.
• Prevention is better than cure.
• Customer feed-back survey.
• Case studies.
• Handling complaints.
• Solve the problem before it happens.
• Tools of Total Quality Management to improve Customer Care.
• How to effectively communicate with your customers.

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