It is further suggested that a final presentation session to your Senior Management could then take place at the end of the programme, with the primary objective of giving the participants the opportunity to feedback what they have learnt from the programme, as well as for the Management to understand how these skills can be applied and built into the business process within your organisation.

All modules will be fully 'hands-on' with delegates undertaking practical exercises throughout. Role Plays, videoed where necessary, will form part of some of the training, and professional videos and games will be used appropriately to enhance understanding.

Training Programme Modules

The following outlines the modules which will be covered during the training programme and gives details of the kind of project work that will be undertaken during the programme.

The modules have been carefully identified and arranged to follow a logical and natural progression for maximum benefit, enabling participants to 'put into practice' what they have learnt and to help them develop the skills and techniques both in the workplace and during the duration of the training programme.

Module 1 ( 2 Days )

Looking at One's innerself.
This module will cover goals and ambitions and how other people see and judge us, as well as how we see and judge others.

Project work to be undertaken after module 1 and before module 2 will be preparing an effective presentation from a range of topics.

Module 2 ( 2 Days )

Presentation Skills.
This module will show how to write and make a professional presentation to a standard of excellence.

Modules 1 & 2 are excellent starting blocks for a management development programme, highlighting the real person in each delegate on how they think and how they react to people and vice versa, with video being used as an effective debrief on how the delegates actually present themselves. Delegates will not be 'categorised' into the types of people they are but given a greater awareness of the skills and thought processes needed for effective all round management. This will also build the group into a mutual support group to add value to the ongoing training programme.

Project work to be undertaken after module 2 and before module 3, will be to prepare an evaluation of how Kaizen can help or hinder the workplace.

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Module 3 ( 2 Days )

Total Quality Management.
Project Management.

This module highlights the ever increasing need for quality in the workplace and how this can be built into specific projects we have to undertake. Planning and control play an important part here.

Project work to be undertaken after module 3 and before module 4 will be to prepare an evaluation of where companies have approached service standards incorrectly.

Module 4 ( 2 Days )

Customer Care.
Team Building.
Assertiveness.

This module pulls together the Total Quality Management approach into an effective high standard of direct customer care. The dangers of an inappropriate policy of customer care is also discussed. The effectiveness of leadership brings together all of the issues in this module, referring back to the other learning points covered in the programme to date.

Project work to be undertaken after module 4 and before module 5 will be learning background details and jargon of financial analysis and control.

Module 5 ( 2 Days )

Financial Business Management.

This module looks at detailed financial business management from a manager's point of view and with the view of a banker and accountant. This module pulls together greater financial awareness, by 'how to think Group', where Quality also has a cost implication. Previous key learning points are revisited again where relevant, and the budgeting part leads into areas for the next module.

Project work to be undertaken after module 5 and before module 6 will be to learn background details of your marketing plan, or for open courses, showing examples of where companies have good and not so good marketing plans.

Module 6 ( 2 Days )

Marketing.
Selling.

This module differentiates between marketing, selling and advertising. How businesses should draw up a marketing plan is covered using your marketing plan as an example. Business improvement and growth are highlighted drawing in earlier learning points from quality issues and budgeting etc.

Project work to be undertaken after module 6 and before module 7 may be to write an article on the anticipated impact of either the ECU or further European Integration on your organisation.

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Module 7 ( 2 Days )

Communication Skills.
Negotiation Skills.

This Module acts as an interface and catalyst for all of the previous topics. Without the skills highlighted here, all other management tasks will not be effectively carried out.

Project work to be undertaken after module 7 and before module 8 may be to write an evaluation on the findings of Maslow.

Module 8 ( 2 Days )

Supervisory Skills.
Business Process Re-engineering.
Time Management.

This module finalises all other key management skills. The coaching and counselling of staff is highlighted here, pointing out that change is certain and how planning and implementing change affects people.

After the 8 modules have been completed, the delegates will prepare a paper, which will be presented personally by delegates, to your Senior Management.This presentation will act as a summary of the programme's key issues and how your organisation can implement them into the business process

Integrating the Training Programme for Added Value

There is an enormous benefit to be obtained by integrating this training programme into your business process, and the modular format gives the option to build this programme around any previous training to avoid duplication.

Training is not always built into the business process, whereas with this training programme you have the confidence that not only does it provide the tools and techniques for participants, but it encourages how key issues can be built into the business process.

Another important factor of the programme is that it gives you the opportunity to address your business and to relate to the actual day to day operation of your organisation. This can help participants relate the tools and techniques to their business, enabling the use and further development of their skills with complete confidence.

This approach has always been the key on which the Management Development Programme has been successfully delivered, and why it continues to be welcomed by many different organisations in their quest to build a better business ... a better future.

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