Client List and Testimonials List
Testimonial from Coles Solicitors
West Midlands Police
Testimonial from Harland and Co. Solicitors
Testimonial from NYS Corporate
Testimonial from Leeds Chamber of Commerce
McKeags of Newcastle
Our firm employs approximately 200 staff, with some departments
being split into teams. Each of those teams had a team leader
who was responsible for the smooth running of that team and
its management. We felt that we had reached the size where
we needed a bespoke management training program for those
team leaders, to improve the management of each team and the
firm as a whole.
We approached Paul Campbell of West End Training to tailor
our requirements into a training programme. After several
meetings with Paul we finalised a programme spread over a
few months to allow time for feedback and to reduce the impact
of having too many team leaders out of the office at the same
time. The courses qualify towards the Continuing Practice
Development requirements and with this in mind we split the
courses so that two days of the courses fell into one CPD
year and the third day of training fell into the following
year. In the past we had found the content and usefulness
of CPD courses to be variable and quite often of little practical
benefit to the staff themselves.
Having undergone the first two days of training all staff
have found the course informative, challenging and of practical
benefit in their day to day jobs. The training course has
raised several areas where the firm could improve its procedures
and as a result we feel that already the training is paying
dividends. In particular we have found that the personnel
elements of the course were of particular benefit and several
team members have noticeably improved since their team leader
completed the course.
Paul is also providing follow up to allow him and the firm
to monitor the level of success that the training has achieved.
We have found that as a result, the implementation of the
concepts raised in the training are high and continuing. About
half the members on the course were solicitors, and the other
half were either legal executives or experienced members of
staff.
Craig Champion
(Partner)
McKeags
Hadrian House
Higham Place
Newcastle
Northumbrian Water
May I take this opportunity to thank you and your company
for the training courses that have recently been carried out
for some of our employees. Feedback from the attendees has
been extremenly good and we look forward to a long training
relationship.
Once again may I thank you for the excellent work and we will
talk soon to organise some further training courses.
Training Administrator
Domnick Hunter Ltd
Every delegate has commented that not only did they enjoy
the course but have learnt new skills which will help them
in their day to day jobs. They are also looking forward to
the follow up review meeting.
All the training courses you have ran have been successful,
therefore I have recommended you to our Industrial division
to discuss their training requirements.
Customer Services Manager
TAYLORS Countrywide
I am writing to extend our thanks for your help, advice and
patience in our recent training sessions with our manager.
He has benefited greatly from this and indeed we have too
from your feedback sessions with us.
Thanks again for all your help.
Managing Director
Met Office
Just to advise you that I have found your course most useful.
The course was concise and direct, and sufficient detail to
make it a useful tool. I found the course most beneficial
and the handouts a useful reference point.
Port Meteorological Officer
CARDIFF CHAMBER of Commerce Trade and Industry
You have undertaken several training projects for the Chamber
and we have been more than satisfied with the work you have
done for us and we look forward to working with you again
at some point in the future.
Communications Manager
ABBEY NATIONAL
... the work you undertook for us involved not only providing
training days, but also by providing us with feedback and
follow up assessments of information taken from the training
days ... I look forward to working with you again.
Manager, Business and Professional Banking Centre
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