Receptionist / Front Line Skills
A one-day course.
- Exercise - How does your organisation rate customer care?
- Exceed Customers' Expectations.
- Reception Service Charter
- Telephone Skills
- Quality v. total quality issues.
- The costs of losing customers.
- Prevention is better than cure.
- Customer feed-back survey.
- Case studies.
- Handling complaints.
- Solve the problem before it happens.
- Tools of Total Quality Management to improve Customer Care.
- How to effectively communicate with your customers.